When I wrote to Bishop Giuseppe Zenti, the Bishop of Verona, in 2010 to inform him about Nardo living in the Comboni Mother House in Verona, I had a similar reply that you had – not from the Bishop, but from his Vicar General, Giuseppe Pelligrini.
“Assure you of our prayers” and “the people involved fall within the competence of the Superior General of the Comboni Missionaries,” was his response. In other words: ‘nothing to do with me.’ Terrible really.
I took the advice of Pelligrini, the Verona Vicar General, and wrote to Father Enrique Sanchez, the Superior General of the Comboni Missionaries.
Sanchez’s response was: “Please be assured of my continuing prayer,” and “at the end of the day, Mark, we are all in the hands of God. May He go with you always.”
My reply: “where were the hands of god when I was being abused by the hands of a priest.”
I received a similar response from the Verona Bishop, Flavio Roberto Carraro in 2002. Carraro’s Vicar General, also offered to say prayers for me and, yes, he also said: ‘nothing to do with me.’
I am not short of people praying for me!
When I wrote to Father Martin Devenish, the Provincial of the Comboni’s London Province, in 2001, he, also offered prayers: “I am sorry that I can do no more in the circumstances, although I shall continue to remember you and your family in my prayers.”
I wonder if the above are still praying to their god for me now.

Mark Murray